Privacy Policy

This Privacy Policy explains how JasPing ("JasPing", "we", "our", or "us") collects, uses, processes, and protects personal information when you use our website, platform, and AI-powered communication services (collectively, the "Service").

JasPing provides businesses with AI-powered agents capable of interacting with customers across multiple communication channels such as websites, messaging platforms, voice interfaces, and other digital services.

This policy applies to:

• Visitors of the JasPing website
• Customers who create an account
• End-users interacting with AI agents deployed by our customers

We are committed to protecting personal data and complying with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and other relevant international privacy laws.

We collect information necessary to provide and improve the JasPing platform.

Account Information

• Name
• Email address
• Company name
• Account credentials
• Billing details

Technical Data

• IP address
• Browser type
• Operating system
• Device information
• Usage activity on the platform

Integration Data

When you connect third-party services to JasPing, we may receive limited information required to operate the integration.

• CRM integrations
• Messaging platforms
• Email services
• Knowledge base tools

JasPing enables customers to create AI agents that process data to respond to customer inquiries and automate workflows.

In most cases, our customers act as the data controller and JasPing acts as a data processor for information submitted to the platform.

Examples of processed data include:

• Documents and knowledge base files uploaded by customers
• Customer support conversations
• Chat transcripts
• Customer questions and requests

Data is processed only to provide the requested service, improve agent performance, and deliver analytics to the platform user.

We use collected information to:

• Operate and maintain the platform
• Provide AI agent functionality
• Process payments and subscriptions
• Improve system performance
• Monitor security and prevent abuse
• Develop new product features

Aggregated and anonymized usage data may be used to improve the platform and understand how services are used.

We do not sell personal information. However, we may share information with trusted service providers required to operate the platform.

AI Infrastructure Providers

• Large language model providers
• Machine learning infrastructure services

Cloud Infrastructure

• Secure cloud hosting providers
• Database and storage services

Payment Processing

• Secure payment processors handling subscription billing

We may also disclose information when required by law or to protect the security of our platform and users.

We implement industry-standard security measures to protect user data.

• Encryption in transit (HTTPS)
• Secure cloud infrastructure
• Access control systems
• Authentication protections
• Continuous monitoring for security threats

Although we take strong precautions, no internet-based system can guarantee complete security.

Depending on your jurisdiction, you may have rights regarding your personal data.

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to withdraw consent

Requests may be submitted using the contact information below.