JasPing - AI Customer Service Agent

JasPing allows businesses to automatically create an AI customer service agent by providing their website or documents. The AI agent interacts with customers across WhatsApp, web chat, and voice calls to answer questions, collect leads, and schedule appointments.

Google API Usage

JasPing uses Google APIs to provide the following features:

JasPing does not use your Google data to train AI models. You can revoke access at any time from your Google account settings or from the JasPing dashboard.

For more information, see our Privacy Policy.

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TRUSTED COMPLIANCE

Security & Compliance

Last Updated • March 2026

1

Security Overview

Security and data protection are core principles in the design and operation of the JasPing platform.

Our platform is designed to provide businesses with reliable AI-powered automation while ensuring strong protections for customer data and communications.

JasPing applies industry best practices across infrastructure, application security, data protection, and operational monitoring to safeguard the platform and its users.

2

Infrastructure Security

JasPing operates on secure cloud infrastructure designed to ensure high availability, reliability, and resilience.

  • Secure cloud hosting infrastructure
  • Redundant systems and automatic failover
  • Isolated environments for production services
  • Network protection and firewall controls

Infrastructure providers maintain strict physical and environmental security controls in their data centers.

3

Encryption & Data Protection

JasPing protects data using modern encryption standards.

  • HTTPS encryption for all data in transit
  • Secure encryption mechanisms for sensitive data
  • Secure API communication between services

Encryption helps ensure that data transmitted between users and the platform remains protected from unauthorized interception.

4

Access Control

Access to systems and data is strictly controlled.

  • Role-based access control
  • Authentication protections
  • Restricted access to production systems
  • Access granted only to authorized personnel

Access permissions are regularly reviewed and adjusted according to operational needs.

5

AI Safety and Responsible Use

JasPing integrates responsible AI practices to reduce risks associated with automated systems.

  • Clear disclosure that users may be interacting with AI
  • Monitoring of AI outputs and performance
  • Controls to reduce harmful or abusive usage
  • Continuous improvements to AI reliability

Customers remain responsible for configuring and supervising their AI agents appropriately.

6

Monitoring & Incident Response

The platform is continuously monitored to detect anomalies, performance issues, and potential security threats.

  • System monitoring and alerting
  • Error tracking and performance monitoring
  • Incident response procedures
  • Regular platform maintenance

In the event of security incidents, appropriate response procedures are initiated to mitigate risk and protect user data.

7

Compliance and Standards

JasPing is designed with modern data protection standards in mind.

  • GDPR-aligned data protection practices
  • Privacy-by-design architecture
  • Secure handling of customer data

Our policies and practices are continuously reviewed to align with evolving industry standards.

8

Security Contact

Security Contact

security@jasping.com

For responsible disclosure, vulnerability reports, or security-related questions.