Voice Calls
Handle common requests by voice and escalate when needed.
<p>Voice is powerful for urgent or complex customer situations. Start with simple flows and clear escalation rules.</p>
<h2>Use voice for</h2>
<ul>
<li>Opening hours, addresses, directions</li>
<li>Appointment booking / rescheduling</li>
<li>Status updates and follow-ups</li>
<li>Triage and routing (sales, support, urgent)</li>
</ul>
<h2>Voice best practices</h2>
<ol>
<li>Keep questions short and one at a time.</li>
<li>Confirm critical information back to the customer.</li>
<li>Offer a safe handoff for edge cases.</li>
<li>Use calm, clear language.</li>
</ol>
<blockquote>
<p><strong>Note:</strong> voice conversations often include sensitive data. Only collect what is necessary and keep public documentation generic.</p>
</blockquote>