Knowledge & Content
How to publish public content so your AI stays accurate and trustworthy.
<p>Your AI quality depends on the content you publish. The goal is to make answers <strong>accurate</strong>, <strong>consistent</strong>, and <strong>easy to verify</strong>.</p>
<h2>What good knowledge looks like</h2>
<ul>
<li>Clear definitions and consistent terms</li>
<li>Short sections with helpful headings</li>
<li>Concrete examples and next steps</li>
<li>Updated when policies or pricing change</li>
</ul>
<h2>What to avoid</h2>
<ul>
<li>Private customer data</li>
<li>Internal-only processes</li>
<li>Hard promises you cannot guarantee</li>
<li>Contradictory pages</li>
</ul>
<blockquote>
<p><strong>Best practice:</strong> link from chat responses to documentation pages. It increases trust and reduces repeated questions.</p>
</blockquote>