Plans & Billing
How to present plans publicly and answer billing questions consistently.
<p>This page explains how to communicate pricing and billing publicly without exposing internal details.</p>
<h2>Public pricing guidelines</h2>
<ul>
<li>Publish plan names and high-level differences.</li>
<li>Explain what drives upgrades (volume, channels, features).</li>
<li>Use consistent wording across website, docs, and support.</li>
</ul>
<h2>Common billing questions</h2>
<ul>
<li>What’s included in each plan?</li>
<li>How do upgrades work?</li>
<li>How does billing cycle work?</li>
<li>Who can contact support?</li>
</ul>
<blockquote>
<p><strong>Tip:</strong> link to your official pricing page from chat answers. It reduces confusion and keeps answers current.</p>
</blockquote>